Shipping Policy

1. Shipping Locations:
We currently deliver across Bangladesh. Delivery to remote areas may take longer than usual.

2. Shipping Timeframe:

• Standard delivery: 3-7 business days.
• Express delivery: 1-3 business days (available for select locations).
• Pre-order items: Delivery time will be mentioned on the product page.

3. Shipping Charges:

• Inside Dhaka delivery: BDT 70 (varies by location and weight).
• Outside Dhaka delivery: BDT 150 (depending on location and urgency).
• Free shipping on orders above BDT 5,000.

4. Order Processing:
Orders are processed within 24 hours after confirmation. You will receive a confirmation email or SMS with tracking details once your order is dispatched.

5. Delivery Partners:
We use reputed courier services such as Pathao, Steadfast, Paperfly, and Sundarban Courier for safe and timely deliveries.

6. Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your package’s status.

7. Delivery Issues:

• If your package is delayed, please contact our support team.
• If the package is lost or damaged, report it within 24 hours of delivery for assistance.

8. Change of Address:
Address changes can be requested within 12 hours of placing the order. Once shipped, changes cannot be accommodated.

9. Failed Delivery Attempts:
If delivery fails due to incorrect address or unavailability, our courier will attempt re-delivery. If unsuccessful, the package will be returned to us, and additional charges may apply for re-shipping.

10. International Shipping:
Currently, we do not offer international shipping.

For any shipping-related queries, please contact us at [email protected].

Last Updated: 02/04/2025